Gartner CMO Spend Survey: Martech and agency spending down, in-house resources rise


In recent years, marketing technology has increasingly been eating up more of the CMO’s budget. This year, however, Gartner’s annual CMO survey paints a slightly different picture: martech spending is down this year with a decrease of nearly ten percent. Agency spending is also down for the fourth consecutive year.

Shrinking martech investment may not be so bad. Budget allocations across the four major spending buckets indicate areas of growth — and reduction. The survey looks at how marketing departments are spending their budgets, what their investments are comprised of, and how they will change over the next year.

Source: Gartner 2019-2020 CMO Spend Survey

Martech spending may be down in 2019, but according to Gartner, marketing leaders continue to see martech as a tool for driving customer engagement and growth.  According to last year’s survey, marketers indicated they only use 61% of the functionality available in their martech portfolio.  A reported lack of resources was identified as a common organizational challenge.

In-house hiring is gaining steam. This lack of resources could be why this year, agency spending has continued to decrease — but internal labor spend has grown. While the change is small, it points to marketing teams looking to develop strategic capabilities rather than depending on agencies to manage commoditized activities. Marketing departments that pivot to bring these talents in-house should be looking to further maximize their existing martech investments by developing the skills internally rather than relying on agency partners.

CMOs remain positive despite economic uncertainties. Overall, the marketing decision-makers surveyed have an optimistic outlook for marketing growth despite facing environmental uncertainties in 2020. When asked about the impact of economic and business climates over the next 18-24 months, a surprising 88% of CMOs stated that they believe the future impacts will be positive. Over half (53%) answered that the impacts will be strong.


About The Author

Jennifer Videtta Cannon serves as Third Door Media’s Senior Editor, covering topics from email marketing and analytics to CRM and project management. With over a decade of organizational digital marketing experience, she has overseen digital marketing operations for NHL franchises and held roles at tech companies including Salesforce, advising enterprise marketers on maximizing their martech capabilities. Jennifer formerly organized the Inbound Marketing Summit and holds a certificate in Digital Marketing Analytics from MIT Sloan School of Management.



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