Heroes of the Storm is currently experiencing an issue with Loot Chests. The display issue causes players to see more Loot Chests than they were supposed to receive, but it’s important to note that you’re not missing Loot Chests because this is just a purely cosmetic bug that does not affect the total number of acquired Loot Chests.
We’ve gotten a lot of reports regarding Loot Chests and I wanted to take a moment to respond here. We are currently aware of a display issue that is causing the Loot Chest popup to show that you were granted more chests than you were supposed to receive. It is important to note – you are not missing a Loot Chest, this is purely a display issue and does not impact the total number of Loot Chests you receive.
Since we introduced Loot Chests and our new Progression system in Heroes 2.0, leveling up a Hero will grant different types of Loot Chests with increasing rarity depending on your player level. For each level hit, players will earn 1 Common Loot Chest, every 5 levels will then grant a Rare Loot Chest, and every 25 levels will finally unlock an Epic Loot Chest. For every 10 levels you earn for a specific Hero you will earn a Hero Specific Loot Chest for that Hero. With the exception of Special Events, Hero Specific Chests are one of the only ways to get more than 1 Loot Chest per level.
With the information above, if you are seeing the wrong type of chest awarded, or a Hero Specific Chest not being granted, this would be a different issue than the display issue mentioned above. Please make a post on our Forums and we can investigate these reports further. Before posting please make sure to provide the following information:
Make sure to check the Loot tab. If you have more than three types of Loot Chests, use the arrows to turn the carousel and confirm the chest is missing.
Please include the Account Level, the Hero you leveled, and what level the Hero got.
Thank you so much for your help!